FAQ

The Nuur NL – Frequently Asked Questions (Netherlands Only)

1. Do you ship internationally?

At the moment, The Nuur NL ships exclusively within the Netherlands. We currently do not offer international shipping outside the Netherlands.

2. How long does delivery take within the Netherlands?

Orders are typically delivered within 2–5 business days.
You will receive a tracking number once your order has been dispatched.

3. Is shipping free?

We offer complimentary shipping within the Netherlands on qualifying orders. Any applicable shipping costs will be clearly displayed at checkout.

4. Are taxes included in the price?

Yes. All prices include 21% Dutch VAT (BTW). There are no additional customs or import fees for orders within the Netherlands.

5. What payment methods do you accept?

We accept secure payments via:

  • iDEAL

  • Visa & Mastercard

  • PayPal

  • Apple Pay (if supported)

6. What materials are used in The Nuur NL jewelry?

Our pieces are crafted using high-quality, hypoallergenic materials designed for everyday elegance. Detailed material information is available on each product page.

7. How should I care for my jewelry?

To preserve the beauty of your minimal luxury pieces:

  • Avoid contact with water, perfume, and chemicals

  • Store in a dry place, preferably in its original box

  • Clean gently with a soft cloth

8. What is your return policy?

You may return your item within 14 days of delivery, in accordance with Dutch consumer law.
Items must be unworn, undamaged, and returned in their original packaging.

To initiate a return, please contact our customer care team.

9. What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order, and we will resolve the issue promptly.